Brady is an AI voice agent for HVAC, plumbing and home services
Brady is built to answer your service calls day and night. It asks how urgent the problem is, records the details your dispatcher needs, and follows a safety script when a caller reports gas or carbon monoxide. In a live build it also follows up on open estimates.
Built by Red Ridge AI with Connect Helm.
What Is an AI Voice Agent for HVAC and Plumbing?
Brady is an AI voice agent built for HVAC, plumbing and home service shops. It picks up when your dispatcher is on the other line, your tech is in a crawlspace, or it is 2 AM in January. It asks the questions a dispatcher asks, records the answers, flags how urgent the call is, and passes the lead to your team.
What Brady Does on a Service Call
From the first hello to the follow-up call weeks later
Sample HVAC and Plumbing Service Calls
These calls are written examples, not recordings. Summit Heating and Air is an example business, not a customer. Press Talk to Brady to try the live demo.
What Brady Records After the Call
Answering the phone is the first step. The rest is making sure the lead reaches your team in a form they can use.
HVAC, Plumbing and Home Service Calls
Every trade has its own two or three questions that decide how a job is dispatched. Brady is set up with yours. The cards below are illustrative examples.
Voicemail vs. an AI Voice Agent
How Brady Is Set Up for Your Shop
Brady knows what your shop tells it: the services you offer, the areas you cover, your hours, and who is on call.
Guides for HVAC and Plumbing Shops
Four short pages on how Brady handles the calls that matter most.
Questions About Brady, Answered
Does Brady sound like a robot?
Talk to Brady on this page and judge for yourself. Brady asks one question at a time and uses plain sentences. There is no phone tree to press through.
What if a caller asks something Brady cannot answer?
Brady is built to hand the question to a person instead of guessing. It does not quote prices or promise arrival times. It says dispatch confirms the arrival window by phone.
What does Brady do if someone smells gas?
Brady tells the caller to leave the home now, call 911 from outside, call the gas company too, and not turn anything on or off. It stops collecting details until the caller is safe. The emergency triage page has the full protocol.
Does it work with my scheduling software?
Connect Helm connects Brady to the calendar and CRM you already use. The connection is set up per client, so ask about your tools on the demo call.
Does the demo book a real appointment?
No. The demo line is a demonstration. It captures a lead. It does not book a real calendar. A live build connects to your own calendar and CRM.
Does Brady follow up on estimates?
In a live deployment, yes. After an estimate goes out, Brady follows up until it closes, and after a visit it asks for a review. The demo on this site does not place outbound calls. See estimate follow-up.
How fast can it be live?
Setup takes days, not months. Most of the work is collecting your real answers: service area, after-hours rules, what counts as an emergency, and who is on call. Connect Helm does the integration with your calendar and CRM.
What does it cost?
Connect Helm has no price list. Every build is quoted after one conversation about how calls actually come in, because the price depends on call volume, the number of locations and how much is being migrated. The packages page shows what each level includes.
Get an AI Voice Agent Like Brady Answering Your Phone
Tell us how your shop dispatches, what counts as an emergency, and who is on call. Connect Helm builds the version of Brady that follows those rules. Cost depends on call volume and what gets connected, so the build is quoted after one conversation.